Last Updated: 1 March, 2026
At Dabba Sheet, we aim to deliver high-quality food wrapping sheets that reach customers in perfect condition. This Dabba Sheet Exchange Policy explains when customers are eligible for product replacements, the proof required, and how to request an exchange if an item arrives damaged or defective.
1. No Returns
For hygiene and safety reasons, food wrapping sheets purchased from Dabba Sheet are not eligible for returns or refunds once delivered.
Since our wrapping sheets are intended for direct food contact, we cannot accept returned products after delivery.
However, if your order arrives damaged, defective, or incorrect, you may request a replacement under the Dabba Sheet Exchange Policy.
2. Eligible Cases for Exchange
Customers may request an exchange under the Dabba Sheet Exchange Policy if:
- The product received is damaged during transit
- You received the wrong product
- The product has a manufacturing defect
If any of these situations occur, please contact our support team within the allowed timeframe to request a replacement.
3. Exchange Request Timeframe
To qualify for an exchange, customers must notify us within 48 hours of delivery.
Requests submitted after this timeframe may not be eligible for replacement, as the product condition cannot be verified beyond this period.
4. Condition for Exchange
To be eligible for an exchange under the Dabba Sheet Exchange Policy:
- The product must be unused
- The product must remain in its original packaging
- The request must include valid proof of purchase (order number or invoice)
These requirements help us verify the issue and ensure a fair resolution.
5. Proof Required
To process your exchange request quickly and fairly, please provide the following:
- Your Order Number
- A clear 360° opening / unboxing video showing the package being opened
- Photos or videos clearly showing the defect or issue
- Images of the outer packaging if it was damaged during delivery
The unboxing video must start before the package is opened and clearly show the condition of the package and product.
Requests submitted without proper proof may not qualify for exchange under the Dabba Sheet Exchange Policy.
6. How to Request an Exchange
Follow these steps to request an exchange:
- Email us at dabbasheet@gmail.com
- Share your Order Number
- Attach the 360° opening/unboxing video and issue proof
- Briefly describe the problem
Our support team will review your request within 24–48 hours. If approved, we will arrange a replacement shipment.
If you need help with your order, you can also visit our Contact Page for assistance.
7. Replacement Shipping
Once your request is approved under the Dabba Sheet Exchange Policy:
- A replacement product will be shipped free of cost
- Customers will not be charged additional shipping fees for verified damaged or incorrect items
Our goal is to ensure that every customer receives high-quality, hygienic food wrapping sheets in perfect condition.
8. Non-Exchangeable Situations
Exchange requests may not be accepted in the following cases:
- The request is made after 48 hours of delivery
- The product has been used
- The original packaging is missing
- No valid proof or unboxing video is provided
- The damage occurred due to improper handling after delivery
These guidelines help maintain hygiene standards for food wrapping products.
9. Final Decision
Dabba Sheet reserves the right to verify and approve exchange requests before issuing a replacement.
Our goal is to provide a fair solution for genuine issues while maintaining strict hygiene and quality standards for all customers.
Need Help?
If you have questions regarding the Dabba Sheet Exchange Policy, feel free to contact us.
Email: dabbasheet@gmail.com
For more information about delivery timelines, please read our Shipping Policy – Dabba Sheet.
We will be happy to assist you.